Refund Policy

Every engagement on Kaka Social is backed by milestone escrow: the Client’s funds are collected upfront and held safely until each milestone is delivered and approved. If a milestone is not delivered or does not match the agreed brief, the Client can request a refund for that milestone.

This policy applies to all paid engagements between a Client and a Creator on the platform. It does not override any additional protections required by law.

If you cancel a request before the matched Creator has begun production, you receive a full refund of 100% of the amount held in escrow for that engagement. Platform fees for cancelled-before-start engagements are also refunded.

Once a Creator starts producing a milestone, the following applies:

• You may cancel at any time, but completed and approved milestones are non-refundable.
• If a milestone is partially completed and you cancel, our ops team assesses the work-in-progress and may release a pro-rated amount to the Creator, refunding the balance to you.
• Platform fees for completed or in-flight milestones are retained.

When a milestone is delivered, you have a 72-hour review window to approve, request revisions or raise a dispute. If no action is taken within the window, the milestone is auto-approved and funds are released.

• Approve — funds release immediately to the Creator.
• Request revisions — the Creator produces an updated version at no extra charge, within scope.
• Raise a dispute — see “Dispute resolution” below.

If the delivery materially does not match the agreed brief, you can raise a dispute from within the engagement. Our ops team reviews the brief, the deliverables and the full WhatsApp thread, and decides one of:

• Approve — delivery is in line with the brief; milestone is released.
• Revise — Creator must correct specified issues; the review window restarts on re-delivery.
• Partial refund — a portion is released to the Creator for completed work, the balance refunded to the Client.
• Full refund — the milestone amount is returned to the Client in full.

Decisions are typically made within 3 business days of all evidence being provided. Both parties agree that the ops team’s decision on a dispute is binding under our Terms of Service.

• Milestones you have already approved (expressly or by auto-approval after the review window).
• Third-party costs the Creator has paid out on your behalf (location rentals, stock licences, talent fees) once incurred.
• Platform fees on completed engagements.
• Payment-gateway charges, where the payment partner retains them.

Approved refunds are returned to your original payment method: UPI typically within 1–2 business days, cards and net-banking within 5–7 business days. Actual credit timing depends on your bank or UPI app. Refund references are shown in your dashboard and emailed to you.

Where GST has already been charged on a milestone that is later refunded, a credit note is issued automatically and the tax component is reversed. For partial refunds, GST is adjusted pro-rata.

Please raise concerns through our dispute process before contacting your bank. Chargebacks initiated outside the platform process while a dispute is active may lead to account suspension and may be contested with evidence from our ops team.

1. Open the engagement from your dashboard or WhatsApp thread.
2. Choose Raise a dispute and select a reason.
3. Attach any evidence (screenshots, voice notes, references).
4. Our ops team will respond within 1 business day and resolve within 3.

We may update this policy from time to time. Material changes will be notified by email and in-app at least 15 days before they take effect. The “Last updated” date at the top of this page always reflects the current version.

For help with a refund or dispute, email refunds@kakasocial.in or raise it directly from the engagement in your dashboard.